Enhancing support with each OpenAI interaction
OpenAI faced overwhelming support demand as ChatGPT's user base exploded. Instead of hiring proportionally, it applied its own AI across support workflows: drafting agent replies, powering self-servic…
OpenAI
Achieving more with GPT-5.1-Codex-Max
GPT-5.1-Codex-Max is OpenAI's newest agentic coding model designed specifically for Codex. Unlike chat assistants, it works autonomously on long-running, project-scale tasks such as refactoring and fr…
Enabling OpenAI teams to gain insights more quickly
OpenAI's research assistant empowers teams to sift through millions of customer support tickets efficiently, uncovering insights faster and promoting a culture of curiosity across the entire organizat…
GPT-5 and what lies ahead for mathematical breakthroughs
UCLA math professor Ernest Ryu collaborated with OpenAI's GPT-5 to address a significant open question in optimization theory, the mathematics underlying modern machine learning. The partnership highl…
What ChatGPT is being optimized for
OpenAI is refining ChatGPT with user wellbeing in mind. Key changes include more supportive responses during emotionally difficult moments, gentle reminders to take breaks during long sessions, and hi…
Turning inbound leads into customers at OpenAI
OpenAI applied its own AI models inside its sales organization to convert inbound leads more effectively. An internal AI assistant prioritizes promising leads, drafts personalized responses referencin…
Experimenting with advertisements inside ChatGPT
OpenAI has begun testing advertisements inside ChatGPT's free tier, aiming to fund free access for its massive user base through ad revenue. Ads will be clearly labeled as sponsored, and OpenAI promis…
Enhancing product discovery within ChatGPT
OpenAI has transformed ChatGPT into a shopping tool, displaying rich product cards with images, prices, reviews, and direct merchant links. Powered by the Agentic Commerce Protocol, it pulls structure…
App submissions for ChatGPT are now open to developers
OpenAI has officially opened app submissions for ChatGPT, ending the experimental phase. Approved apps will be listed in a new in-product directory, giving developers direct access to ChatGPT's massiv…
Boosting sales efficiency and customer success at OpenAI
OpenAI's sales team built an internal AI assistant to automate time-consuming tasks: account research, meeting preparation, product knowledge, and customer follow-up. Built on OpenAI's own developer p…
Moving from AI support to hands-on action: Ways companies turn AI into real work
OpenAI's latest enterprise research shows a widening gap between frontier firms and laggards in AI adoption. Leading companies treat AI as a strategic priority, provide broad access and training, inte…
GPT-Rosalind: A new tool for life sciences research
OpenAI has launched GPT-Rosalind, a frontier reasoning model designed for life sciences research. Unlike general-purpose chatbots, it works through complex, multi-step scientific problems, targeting d…
From outright refusals to safe completions: advancing output-focused safety training
OpenAI's new safe completions method for GPT-5 replaces the traditional hard refusal approach with output-centric safety training. Instead of refusing potentially sensitive questions outright, the mod…
Take your ChatGPT journey further than WhatsApp
OpenAI confirmed ChatGPT will stop working on WhatsApp after January 15, 2026. Users should link their accounts before the deadline to transfer chat history. Simply open your WhatsApp ChatGPT conversa…
Presenting ChatGPT Images 2.0
ChatGPT Images 2.0, launched in 2026, focuses on three core improvements: more accurate text rendering inside images, broader multilingual support for prompts and in-image text, and stronger visual re…
Datadog leverages Codex for system-wide code review
Datadog has adopted OpenAI's Codex to enable system-wide code review, leveraging AI to automatically analyze code changes across its platform. This integration helps improve code quality, catch issues…
Meet GPT-5
GPT-5 is OpenAI's newest flagship AI model, described as a significant leap in intelligence over previous versions. It delivers state-of-the-art performance in coding, mathematics, writing, health inf…
Unveiling OpenAI Privacy Filter
The OpenAI Privacy Filter is an open-weight model that detects and removes personally identifiable information (PII) from text in a single pass. Unlike regex-based tools such as Presidio, it uses mach…
Unpacking the Codex agent loop
This article explains how the Codex CLI agent loop works under the hood. It covers the iterative cycle of receiving context, deciding on actions, executing tools, and observing results. It highlights …
Timing the advancement of models amid cyber-critical capabilities
This article explains how OpenAI's investment in monitoring, alignment, and security shapes the release pace of its frontier AI models. It breaks down the three safety pillars, shows how pre-deploymen…